The appts listed here need to be assigned. Click on the appt and find the name of the associate to assign it to and click SAVE. Forward the initial appt request to the associate. Let them approve so customer will get the email.
If you are looking for ALL appts at your location you will need to look at the Google Calendar tab or on your Gmail Google Calendar.
THE NOTES YOU ENTER WILL APPEAR ON ALL CONFIRMATION EMAILS TO YOUR CLIENT.
This is not the place for internal notes or anything you wouldn't want the client to see.
Here you can see all appts at your location. Click on any appt to see status etc. This is the same as your Google Calendar on your Gmail.